1 reviews | Active since Feb 2020
Pathetic service
[#***] On the 7th of January 2020 I have sent an email to Sanlam requesting change of banking details for premiums and refunds. However the *********** consultant read & captured my request incorrectly. Premiums was not deducted and no one felt the need to communicate with me, the member with a service period off over 3 years with an excellent payment record . In May I received an email stating my policy has been cancelled. I have been calling and email non stop to try and resolve this matter but Sanlam is just the most pathetic service provider when it come to client service & claims. They are easy and fast to deduct but can't comply to customer service. I would not recommend Sanlam to any investor. I have been requesting a membership certificate for 2 months now and haven't received this either in order for me to sign up with another gap cover. Pathetic is not evens the word for Sanlam.
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We have been informed that contact was made by a consultant via e-mail and telephone.
We encourage you to make further contact with the consultant to resolve the matter.
Kind Regards
Client Relations
We have been informed that contact was made by a consultant via e-mail and telephone.
We encourage you to make further contact with the consultant to resolve the matter.
Kind Regards
Client Relations