MJ
MJ J
1 reviews | Active since Apr 2012
28 Jun 2022, 10:53
Pathetic service
I've requested twice for my premium to be increased and up to this day it has not been done. I spoke to another consultant last week who assured me he will get his supervisor to see to this urgently. No one has contacted me or sent me correspondence and I need to send proof of the increase to my employer. Can someone please attend to this immediately else I'm taking my business elsewhere!
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
28 Jun 2022, 11:04Good day MJ
We acknowledge receipt of your complaint and we are terribly sorry to hear of your experience with us. Your matter has been escalated to the relevant department for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint and we are terribly sorry to hear of your experience with us. Your matter has been escalated to the relevant department for further investigation.
Regards
Client Relations
Sanlam's reply28 Jun 2022, 11:04
Official
Good day MJ
We acknowledge receipt of your complaint and we are terribly sorry to hear of your experience with us. Your matter has been escalated to the relevant department for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint and we are terribly sorry to hear of your experience with us. Your matter has been escalated to the relevant department for further investigation.
Regards
Client Relations
Sanlam's replyOfficial
28 Jun 2022, 13:55Dear MJ
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply28 Jun 2022, 13:55
Official
Dear MJ
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
MJ
MJ J's updateReviewer Update
28 Jun 2022, 14:47Thank you, Mika Rubuxa contacted me
MJ
MJ J's update28 Jun 2022, 14:47
Reviewer Update
Thank you, Mika Rubuxa contacted me
Sanlam's replyOfficial
01 Jul 2022, 13:23Good day MJ
We are glad to hear that Mika has contacted you. Please feel free to contact the consultant directly if you have any further enquiries relating to your matter.
Kind regards
Sanlam Client Relations
We are glad to hear that Mika has contacted you. Please feel free to contact the consultant directly if you have any further enquiries relating to your matter.
Kind regards
Sanlam Client Relations
Sanlam's reply01 Jul 2022, 13:23
Official
Good day MJ
We are glad to hear that Mika has contacted you. Please feel free to contact the consultant directly if you have any further enquiries relating to your matter.
Kind regards
Sanlam Client Relations
We are glad to hear that Mika has contacted you. Please feel free to contact the consultant directly if you have any further enquiries relating to your matter.
Kind regards
Sanlam Client Relations