SL
Shane L
1 reviews | Active since May 2019
16 Apr 2021, 15:28
Pathetic service
I have been sending Sanlam life email for the last 2 weeks to find out about an payment to my wife all I get is a email saying it will be completed but the 15/04/2021 now today I get a new email saying it will be completed by the 24/04/2021 with no explanation I have tried calling but no luck I have been sending emails still no luck ,I would complain about the service but there is no service to complain about ,I will with no dout be moving my policy and will sharing this poor service I have gotten from Sanlam
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Replies (2)
Sanlam's replyOfficial
16 Apr 2021, 15:46Dear Shane
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply16 Apr 2021, 15:46
Official
Dear Shane
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
20 Apr 2021, 22:41Dear Shane
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
Sanlam's reply20 Apr 2021, 22:41
Official
Dear Shane
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations