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makgaretse M
1 reviews | Active since Oct 2016
29 Jan 2024, 14:57
Pathetic service
Pathetic service and unprofessional consultant. I requested for my policy to be active last year in December (Policy status [#361502] and was promised to have this investigated. I then received an email where they advised that my policy would be activated and my account debited on the 25th of January 2024. till today this hasn't been actioned. I then enquired today and was told that they will investigate. Disgusting service, I wonder if they do pay people their claims.
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Sanlam's replyOfficial
29 Jan 2024, 15:02Hi Moses,
Thank you for your review. We're sorry to hear you had a frustrating experience, and really appreciate you bringing this issue to our attention. We'll be in touch shortly.
Kind regards,
Sanlam Indie Team
Thank you for your review. We're sorry to hear you had a frustrating experience, and really appreciate you bringing this issue to our attention. We'll be in touch shortly.
Kind regards,
Sanlam Indie Team
Sanlam's reply29 Jan 2024, 15:02
Official
Hi Moses,
Thank you for your review. We're sorry to hear you had a frustrating experience, and really appreciate you bringing this issue to our attention. We'll be in touch shortly.
Kind regards,
Sanlam Indie Team
Thank you for your review. We're sorry to hear you had a frustrating experience, and really appreciate you bringing this issue to our attention. We'll be in touch shortly.
Kind regards,
Sanlam Indie Team