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CANDICE M

1 reviews | Active since Apr 2013

01 Jan 2024, 11:42

Pathetic Service

I submitted a retirement withdrawal claim over a month ago. Absolutely nothing has been done. Consultants are unhelpful and simply tell me "it's in progress" and yet confirm my funds have not been disinvested, no tax directives app**** for, no ROT sent to my new fund. Nothing. It's been over a month. This is appalling and frustrating.

0
Replies (9)
Sanlam
Sanlam's reply02 Jan 2024, 07:33
Official
Good morning Candice

We are sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply02 Jan 2024, 16:00
Official
Good afternoon Candice

We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.

Regards
Sanlam Client Care
CM
CANDICE M's update02 Jan 2024, 16:35
Reviewer Update
There has been no assistance. I got sent a username which as I mentioned doesn't work because the portal won't let me reset my password AND I was informed my claim won't be updated online. So please advise how this resolves my issue? My final contributions were sent to Sanlam 31 October. It's been two months and my money is still being held ransom and I'm being sent from pillar to post
Sanlam
Sanlam's reply02 Jan 2024, 16:39
Official
Hello Candice

We have relayed your message to Sanlam Corporate, asking for clarity on the matter, as well as assistance.

Regards
Sanlam Client Care
CM
CANDICE M's update03 Jan 2024, 10:36
Reviewer Update
Hi
I am still waiting for a response on my claim and no one is assisting me.
Sanlam
Sanlam's reply03 Jan 2024, 10:57
Official
Hello Candice

We have already followed up with Sanlam Corporate and are now waiting on feedback from them.

Kind regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Jan 2024, 14:20
Official
Good afternoon Candice

We have received feedback that Sanlam Corporate has sent you an email, outlining why your claim has not yet been paid, as well as what is being done to finalise the matter.

Regards
Sanlam Client Care
CM
CANDICE M's update03 Jan 2024, 15:36
Reviewer Update
Hi there

Yes I received it and have sent them the employers contact details to resolve. Thanks for assisting - the complaints department has been 100% better and more responsive than Sanlam corporate.
Sanlam
Sanlam's reply04 Jan 2024, 07:34
Official
Good morning Candice

Thank you for the feedback, as well as for providing the employer's contact details.

Regards
Sanlam Client Care