PATHETIC SERVICE

I requested a withdrawal from my provident fund in March 2024. My ex employer submitted the completed documents on the 18th of March 2024. In April I started to follow up as I heard nothing from Sanlam. After 12 emails, NO FEED BACK. I have tried calling the number stipulated on their website and must have be transferred at least 9 times. I then downloaded the Sanlam app on the 2nd of April 2024 and my balance was still showing. Now when I log into the app the amount has disappeared. I then tried the whatsapp number and it stated UNABLE TO FIND THIS IDENTITY NUMBER? Finally, to add insult to injury, all I am receiving now from Sanlam is sms's regarding Tax free savings account and funeral policies. WHAT THE HELL SANLAM? GET YOUR ACT TOGETHER!