Pathetic service

My pensoon fund is with Sanlam now, was previously by Absa. For years now, i have been struggling to even get a statement from either one. This year 2021 i received an email, from sanlam. Stating that im retiring at 70....imagine that. I tried to call them, and got sent from pillar to post. Still i dont have the answers to all my questions. I am realy annoyed and i need answers to my questions. Why do i need to keep my money with Sanlam. Why should i retire according to them at age 70. Who can assist me, as some of the staff members that i called, even gave me a ....i dont know...answer.