Pathetic Service

I am writing to formally complain about the poor service and unfair treatment I have received regarding my policy transfer request.

I had a policy with Sanlam and requested that the debit order be stopped so that my funds could be transferred to a new institution. The office confirmed that the debit order was successfully stopped. After that, I was asked to sign documents for the transfer process. I comp**** and submitted the required documents.

However, I was later informed that my signatures do not match and I was asked to sign again. I have now been told that I must provide the same signature three times exactly the same before my funds can be transferred.

This is unreasonable and unfair considering that I already explained my medical condition. I recently had an operation on my right thumb, and because I am right-handed, it is difficult for me to sign exactly the same every time. This is something beyond my control.

Despite explaining my situation, Sanlam continues to refuse to process my transfer. I feel frustrated and disappointed by the lack of understanding and assistance from your staff. As a customer, I expected professionalism, compassion, and fair treatment.

I am therefore formally reporting this matter and requesting urgent intervention to resolve it immediately. If necessary,

Based on my experience, I would not recommend anyone to take a policy with Sanlam because of the difficulties and poor customer service I have experienced during this process.

I expect this matter to be resolved urgently and feedback to be provided without further delays.