Hellopeter
Share Your Experience
YH
Yurisha H

1 reviews | Active since May 2020

28 Jul 2022, 09:33

Pathetic service

I am still awaiting confirmation of the cancellation of my credit card

0
Replies (9)
Sanlam
Sanlam's reply28 Jul 2022, 10:40
Official
Good day Yurisha

We are sorry to hear this.  Please send us a private message and provide your ID number so that we can escalate your complaint to the relevant team.

Regards
Sanlam Client Care
YH
Yurisha H's update28 Jul 2022, 11:17
Reviewer Update
Please get someone to call me.
Sanlam
Sanlam's reply28 Jul 2022, 11:40
Official
We have requested that you are contacted.

Regards
Sanlam  Client Care
YH
Yurisha H's update29 Jul 2022, 10:29
Reviewer Update
Still waiting to be contacted
Sanlam
Sanlam's reply29 Jul 2022, 10:31
Official
Good day Yurisha

We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Aug 2022, 10:59
Official
Good day Yurisha

We have received confirmation that you have been contacted and assisted.

Regards
Sanlam Client Care
YH
Yurisha H's update13 Sept 2022, 12:51
Reviewer Update
It is almost 2 months, I haven't received confirmation of cancellation.

Last month the monthly charges were deducted, I'm still waiting for that refund.

I received another sms for this month's monthly charges

Luckily I don't owe Sanlam any money otherwise you guys will then sitting on my case for payment :)
Sanlam
Sanlam's reply13 Sept 2022, 13:05
Official
Good day Yurisha

We are sorry to hear this. We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply13 Sept 2022, 14:24
Official
Good day Yurisha

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care