Pathetic Service

Our Father passed, we have been trying to get some money back from them. We sent all the documents through that was required, they do NOT get back to you as ? client. You get a response that the policy will be resolved on a certain date. You phone and ask what is happening and they inform you that there are documents outstanding, they did not bother to send you the forms that have to be completed! You ask them to forward the forms, you complete it and return it the same day. Sanlam replies that everything will be resolved a certain date. You phone them the day before and they inform you there are documents outstanding! Hello, does one Department known what the other is doing! PLEASE GO TO LIBERTY, they are brilliant!