Pathetic service

I am having the worst experienced the worst service from Sanlam, I have requested for a payout on the 05/05/2026. I keep trying to follow up on this matter the lines are always busy I spent over 45 minutes on hold. The wats app lines as well I get a response after 30 mins which is unacceptable and unbelievable bear in mind I need my money to assist my family for a funeral. They are advising me that the funds will be paid out 2026/06/02 and the funeral is on the 2026/05/16. I just want my money back immediately