LM
Luyanda M
1 reviews | Active since Aug 2022
29 Jul 2024, 06:20
Pathetic service
Assupol is such a disgrace to the insurance industry. They don't deserve the license to operate let alone give advice to clients. They are ****s, their complaints department are even worse. There's someone by the name of Bronte Williams who does not deserve to be in the complaints, this person lacks customer service.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
29 Jul 2024, 08:05Good day Luyanda, thank you for your review. We have received your direct complaint which was registered under complaint number Complaint #437889 C***- L Mfeketo - ASDIR*** and escalated to our claims management team for urgent assistance. We will provide further feedback to your direct e-mail. Our apology for the inconvenience caused. Assupol Complaints Manager
Sanlam's reply29 Jul 2024, 08:05
Official
Good day Luyanda, thank you for your review. We have received your direct complaint which was registered under complaint number Complaint #437889 C***- L Mfeketo - ASDIR*** and escalated to our claims management team for urgent assistance. We will provide further feedback to your direct e-mail. Our apology for the inconvenience caused. Assupol Complaints Manager
LM
Luyanda M's updateReviewer Update
30 Jul 2024, 19:20Nothing was resolved. As expected, another empty promise. You don't respect your clients honestly. Is lying part of your job description? Nothing has been paid yet. The client portal shows payment was finalized Friday last week but nothing in my bank account. WHAT THE HELL IS WRONG WITH YOU????
The only thing you are good at is APOLOGIZE.... Bridget Mokwena-Halala has hired the wrong people who are not client-centric.
The only thing you are good at is APOLOGIZE.... Bridget Mokwena-Halala has hired the wrong people who are not client-centric.
LM
Luyanda M's update30 Jul 2024, 19:20
Reviewer Update
Nothing was resolved. As expected, another empty promise. You don't respect your clients honestly. Is lying part of your job description? Nothing has been paid yet. The client portal shows payment was finalized Friday last week but nothing in my bank account. WHAT THE HELL IS WRONG WITH YOU????
The only thing you are good at is APOLOGIZE.... Bridget Mokwena-Halala has hired the wrong people who are not client-centric.
The only thing you are good at is APOLOGIZE.... Bridget Mokwena-Halala has hired the wrong people who are not client-centric.
Sanlam's replyOfficial
31 Jul 2024, 05:54Good morning Luyanda, please confirm if the funds are reflecting in your account this morning? Payment has been made yesterday. We will forward the proof of payment. Regards
Sanlam's reply31 Jul 2024, 05:54
Official
Good morning Luyanda, please confirm if the funds are reflecting in your account this morning? Payment has been made yesterday. We will forward the proof of payment. Regards