Pathetic service

<p>On the 8th of October 2016 I app**** for Sanlam tax free investment online and on the 17th of November I requested the policy to be terminated as I’m going through financial difficulties. I phoned the call centre and it was a mission to get through to the right department. I received documents to fill in and immediately sent them back, then on the 21/11/2016 Thando Bala responded to say “The signature on the full cash withdrawal form is different to that on our records to enable us to finalise the request, please provide us with a sworn affidavit containing three specimen signatures.” I rep**** immediately to ********** stating that I took out policy online and there and did not sign any documentation and I how did Sanlam get my signature? To date policy is still active and you have been attempting to debit my account as results I have to pay for unpaid debits….I’m so frustrated can you please cancel that policy</p>