Pathetic service

I am really not happy with the level of service I’ve been receiving from Sanlam over the last month . I recently took out a funeral cover and a life cover over a month ago , I requested for my debit orders to go off on the 25th of each month . A nurse came to do an HIV test and drug test which were all clear , he said my policy would start with immediate effect thereafter . To my surprise its the 29th and no premiums have been debited , I’ve been calling the call center since last month and there is no consultant to assist I always need to follow up thrice or request for my queries to be escalated before I’m assisted . I asked the guy that signed me up Esmond to rectify this or better yet to cancel my policy as I am not getting peace of mind or value for me and he has been ignoring my emails since then however he used to responded timelessly when I wanted to take out the cover . Please cancel this policy immediately , I’ll also escalate this to the Insurance Ombudsman