1 reviews | Active since Jun 2017
Pathetic Sanlam Gap Cover
My wife gave birth to our son the 31st March, we paid the initial amounts to the doctors involved as covered by the medical aid and the shortfall claims were sent Sanlam gap cover. They paid the smaller claim very quickly, however, the larger claim for the gynea has still not been paid. After a lot of useless calls to their useless call center I still have zero feedback.
Last Friday, 19th June, Simphiwe was the first call center agent to actually give me reference number, and inform me they sent some negotiation email to the doctors on the 29th April. He aslo promised he would get back to me with info by end of Friday. As usual, empty hollow lies from Sanlam.
What are the idiots at Sanlam doing? Why have they not followed up if they never received any reply from doctors? Why are they taking months to pay me ? I pay my monthly fee every month, I'm sure if I miss a payment they will terminate my cover. What can I do when these ******* don't pay? I see no other option here but to get a lawyer involved now. Pathetic.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
"Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. "
I have a generic email yes, with no direct contact to any consultant, no direct contact detail, nada. Perhaps you folks need to button up your house because no one has contacted me.
"Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. "
I have a generic email yes, with no direct contact to any consultant, no direct contact detail, nada. Perhaps you folks need to button up your house because no one has contacted me.
Thanks for your response.
We will escalate the matter to the manager for urgent response.
Kind regards
Client Relations
Thanks for your response.
We will escalate the matter to the manager for urgent response.
Kind regards
Client Relations