TP
Tyron P

1 reviews | Active since Nov 2021

28 Jan 2022, 12:17

Pathetic SANLAM AND SAPPI SOUTHERN AFRICA

To Whom it may concern,

Please note that it going on 5 months that my dad has passed while in service at Sappi fine Papers at Stanger mill, and we have not been paid out as yet and there is absolutely no assistance from their HR department to assist a family that are grieving and trying to stay afloat in trying times. All this time our utilities are accounts that my dad had are piling up. Does Sanlam and Sappi Southern Africa really care about a family’s well-being after an employee who gave 37 years of his life for that company, I think not! We are in the process of losing our vehicles and home due to Sappi's and Sanlam’s incompetence to do their duties, it cannot take so long for Sanlam to process the papers after all documentation was handed in to them back in October 2021 and all they can say is they are waiitng for the board of trustees to sign off. Why should it so many months to pay off an employees money as it is their Hard earned money that they worked for all their lives. Its NOT sanlams money and it was Sappi that out their workers on the provident fund with sanlam. The only time it seems they will know what it is like to go through emotional and mental stress is when they find themselves in a similar situation and are being given the run around themselves. Sanlam is first first financial institution to take so long to payout their employees i the even of death. Liberty is a far instituaion to invest with. Sappi Southern Africa and Sanlam Shame on you, you'll are as useless as the paper you'll manufacture. A company we held in high regard has zero empathy and morals for families and their well-being after an employee passes away. Clearly Sanlam is **** from their 1 star reviews. Hope more people come forward and plead their case and DO NOT USE SANLAM.

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Replies (2)
Sanlam
Sanlam's reply28 Jan 2022, 12:18
Official
Dear Tyron

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Regards
Sanlam Client Relations 
Sanlam
Sanlam's reply31 Jan 2022, 09:36
Official
 Good day, Tyron
 
We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we  encourage you to make direct contact with the relevant consultant. 
 
Regards 
Sanlam Client Relations