NR
Navisha R
1 reviews | Active since Jan 2018
14 Feb 2019, 13:09
Pathetic Response time
I have logged a query with Sanlam Reality yesterday, regarding two failed payments that actually got deducted from my account. The person working on the query contacted me twice and that was it. I am still waiting for them to re imburse me or atleast tell me when this will take place.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
14 Feb 2019, 14:05Dear Navisha
We acknowledge receipt of your complaint. This is unfortunate to hear we will arrange for this matter to be investigated.
Regards,
Client Relations
We acknowledge receipt of your complaint. This is unfortunate to hear we will arrange for this matter to be investigated.
Regards,
Client Relations
Best regards,
Sanlam's reply14 Feb 2019, 14:05
Official
Dear Navisha
We acknowledge receipt of your complaint. This is unfortunate to hear we will arrange for this matter to be investigated.
Regards,
Client Relations
We acknowledge receipt of your complaint. This is unfortunate to hear we will arrange for this matter to be investigated.
Regards,
Client Relations
Best regards,
NR
Navisha R's updateReviewer Update
14 Feb 2019, 14:07Seems you have a standardised response! I need the money back into my account today... I received an email from the contact centre manager stating they still investigating. this is not good enough, the monies was deducted from my account because your app is not up to standard! I want the monies to be re imbursed today!
NR
Navisha R's update14 Feb 2019, 14:07
Reviewer Update
Seems you have a standardised response! I need the money back into my account today... I received an email from the contact centre manager stating they still investigating. this is not good enough, the monies was deducted from my account because your app is not up to standard! I want the monies to be re imbursed today!
Sanlam's replyOfficial
14 Feb 2019, 14:48Dear Navisha
We take note of your comment . We have been informed that a consultant made contact with you and is currently busy with your complaint.
Regards
Client Relations
We take note of your comment . We have been informed that a consultant made contact with you and is currently busy with your complaint.
Regards
Client Relations
Best regards,
Sanlam's reply14 Feb 2019, 14:48
Official
Dear Navisha
We take note of your comment . We have been informed that a consultant made contact with you and is currently busy with your complaint.
Regards
Client Relations
We take note of your comment . We have been informed that a consultant made contact with you and is currently busy with your complaint.
Regards
Client Relations
Best regards,
NR
Navisha R's updateReviewer Update
15 Feb 2019, 16:05I received the below correspondence at 12:23 noon today:
Transaction was voided on our side and should reflect back into member’s card where payment was made from.
Payment will reflect immediately
I am still awaiting for the monies to reflect at 16:04pm...this is absolutely ridiculous!!!!
This was an error on the Sanlam app and I don't see why it would take so long to re imburse my monies!
NR
Navisha R's update15 Feb 2019, 16:05
Reviewer Update
I received the below correspondence at 12:23 noon today:
Transaction was voided on our side and should reflect back into member’s card where payment was made from.
Payment will reflect immediately
I am still awaiting for the monies to reflect at 16:04pm...this is absolutely ridiculous!!!!
This was an error on the Sanlam app and I don't see why it would take so long to re imburse my monies!
Sanlam's replyOfficial
18 Feb 2019, 08:10We take note of your comment and will request a consultant to make contact with you.
Regards,
Client Relations
Regards,
Client Relations
Best regards,
Sanlam's reply18 Feb 2019, 08:10
Official
We take note of your comment and will request a consultant to make contact with you.
Regards,
Client Relations
Regards,
Client Relations
Best regards,