PATHETIC PROCESS FOR FUNERAL CLAIM!!

I am highly disgusted at the tedious and pathetic process I am expected to go through to after years and years of paying my Sanlam I - Cover!!

I purchased this policy years ago at a shoprite store in Cleary Park Port Elizabeth.

I've been paying on this policy for myself and one for my husband who had passed on recently.

I have attamptedd to claim and I am expected to struggle as if I am not entitled to the money that we have plbeen paying for. You are made to feel as it is a favour done to you that you are not entitled to this money.

This is not millions of rands - it is a minimal amount which would help towards expenses during this time which comes unexpectedly and like a ***** in the night!

Upon calling I was told to get a letter from the Master of the High Court who request wills, power of attorney and a while list of items that I feel is so unessesary.

If this was millions of rands, it would totally be understandable but it was not.

I have been sent from pillar to post.i do understand that the relavant papers such as the death certificate, identity documents, BI663 and benificiary documents are required documents as many people have advised me but sanlam icover is expecting is utterly ridiculous!!!

This is a trying time in life and I am expected to struggle like this????

It's absolutely pathetic!

I am an elderly women of 76 years old.

Not ones in all these years have I ever been told or messaged or to informes in any way or find out if Mr and Mrs require or has not selected any benificiaries.

Never were we even informed when the policy was even purchased!!!.

Sms can easily be sent to say please do not forget tour payment should be made, that's definitely not a problem for samlam icover to send.. That's no problem at all.

But for relavant stuff that is important, one does not get folow ups on.

It's absurd!! I am the legal wife, life partner of Mr Attwell and you are telling me I do not even have rights to aim this money with an affidavit even???

I cannot believe this seriously.

Oh and to too it off,i recieve an sms to inform me during this difficult time that both policies are coming to and end t the end of the month.

I am not even deceased as yet??

How on earth is it that my policy is coming to an end as well.

I'm highly disappointed, annoyed, emotionally drained and disappointed in this pathetic service.

All we process are to measly cards and that's it.