Pathetic, poorest and unreliable service

Take this insurance at your own risk. I sent my claim on Tuesday morning, today is Thursday 15h21 and I have not received payment or any form of notification.

Their Head Office number is just ringing, no one is picking up ***). I even opted to call the Cape Town branch when I'm in Joburg. The lady there was helpful and even went through my documents and was satisfied. This morning when I sent an email to find out about the status of my claim, I received an email saying that I have a document outstanding. Why was I not told yesterday and told when I should have the money?

They provide the most pathetic service, without a tracking system, without a number to call for inquiries. They provide the most heartless service. I will be moving back to Old Mutual.