Pathetic n long bearing service

I have been dealing with sanlam for over 3 weeks with inconsistent service I have been querying 2 policies which were overtaken by sanlam from African eagle and unlike other policies which lapse after 3 non payments these policies continue, 8 have been liaising on behalf of my elderly mother n my brother whom works 7 days a week I have come across different service people whom assist completely at times n others whom throws procedures in my face yet I have emails where they have give me details on the quered policies talk about inconsistent n double standards! Firstly the contact center cannot distinguish between life n death policies they take 1 week to go to the recon department to then contact one of the policy holders to say payment of the surrendered policy will be paid out in 1 to 5 days then another consultant calls to say no it is a death policy bearing in mind that non of this was disclosed initially. The other policy quered is still waiting for a response after 3 weeks with no contact made to the holder. Such pathetic n inconsistent service with lack of professionalism no promises kept no trace of any flow of actual procedures or policies.