1 reviews | Active since Aug 2019
Pathetic GAP Cover application process - Useless consultants!
Sanlam came up recommended as no.1 on the list of top ten Gap cover service providers. Proceeded to apply online since the application process is online based. This was on 8 Jan 2020. I only got a response from a consultant named Elsje Gerber on 13 Jan 2020. I was e-mailed by her, and she asked me to read the attached policy documents regarding all T&Cs to the cover. Once read and understood, she asked me reply to the e-mail and then they would process my application further. I sent a follow up e-mail asking for feedback on 29 Jan 2020. Elsje might no longer care about bringing new business to Sanlam. Pathetic service and pathetic processes by Sanlam. Should have trusted my gutt and when with another service provider earlier instead of wasting time. SANLAM, you claim to sell GAP Cover, but you actuall seem to have a lot of Gaps Covered in your Business Customer Service Model!
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations team
Best regards,
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations team
Best regards,
Client Relations team
Best regards,
Client Relations team
Best regards,