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Mathabantsho M

1 reviews | Active since Sept 2016

02 Sept 2024, 10:46

Pathetic

Poor service, you can't call them, you can only send an email. Pathetic! I sent an email requesting a callback until today i am still waiting.

0
Replies (11)
Sanlam
Sanlam's reply02 Sept 2024, 10:56
Official
Hi Mathabantsho,

We sincerely apologize for the delay in contacting you. We have arranged for an agent to call you urgently and will be in touch shortly. 

Kind regards,
Sanlam Indie Team
MM
Mathabantsho M's update03 Sept 2024, 10:49
Reviewer Update
Good day

Can someone please call me again, there is a confusion and i need clarity and i haven't gotten thag yet.
I prefer to speak to someone than sending back and forth emails.
***
Sanlam
Sanlam's reply03 Sept 2024, 10:54
Official
Hi Mathabantsho,

We'll ask the claims agent handling your claim to call you shortly.

Kind regards,
Sanlam Indie Team
Sanlam
Sanlam's reply03 Sept 2024, 11:01
Official
It's a pleasure.
Sanlam
Sanlam's reply09 Sept 2024, 10:54
Official
Hi Mathabantsho,

We have brought this to the attention of the claims agent handling your claim, she will be in touch shortly.

Kind regards,
Sanlam Indie Team
Sanlam
Sanlam's reply17 Sept 2024, 12:57
Official
 Hi Mathabantsho,

We have requested the agent handling your claim to call you urgently.

Kind regards,
Sanlam Indie team
MM
Mathabantsho M's update17 Sept 2024, 15:05
Reviewer Update
She still hasn't called. This is so pathetic when we can't even call you only you can call us but yet you give pathetic service. Should i continue trusting you?
Sanlam
Sanlam's reply18 Sept 2024, 08:14
Official
 Hi Mathabantsho,

We apologize for the delay in calling you, the agent will call you today to provide feedback.


Kind regards,
Sanlam Indie team
MM
Mathabantsho M's update19 Sept 2024, 11:39
Reviewer Update
Why are you acting like you are doing me a favour? I need to speak to someone. Can someone call me. I can't believe this is happening
Sanlam
Sanlam's reply19 Sept 2024, 11:50
Official
 Hi Mathabantsho,

We sincerely apologize for the inconvenience; we have requested the agent handling your claim to call you urgently.

Kind regards,
Sanlam Indie team
Sanlam
Sanlam's reply05 Nov 2024, 10:51
Official
Good day Mathabantsho

This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care