Pathetic Customer Sevice...No Feedback on Query

I am absolutely disgusted that such an elite company provides such pathetic service. My mother had life cover with this company and when she passed on, I put in the claim. It's so sad to say that Sanlam didn't even do their proper investigation with the medical aid company but decided on their own to reduce the payout based on an incorrect report that they received. I've sent countless emails and made many calls to them and to date , nobody got back to me. This is very disappointing. Surely Sanlam has the power to request the medical history from the medical aid for their client to verify the details. I hope this review catches someone's attention and hopefully they will act on it.

I'm appalled with this ********* business practice.

Regards

Neville Churaman