Pathetic Customer Service & User Experience

I generally give businesses the benefit of the doubt and don’t often raise complaints. However, I am extremely disappointed with the level of customer service from Sanlam.

For an organisation of this size—one that clients trust with their hard-earned money—the customer experience is far below expectations. The lack of accessible contact centre support, an ineffective WhatsApp service, and consistently long turnaround times with little to no feedback on claims are unacceptable.

This experience does not reflect the standards expected from a leading financial institution.