Pathetic Customer Service

Dear Sanlam Team,

I am writing to express my deep frustration and disappointment regarding the ongoing delays in transferring my pension from my previous employer, which has been sitting with the Sanlam Umbrella Fund for the past 8 months.

Despite numerous attempts to resolve this matter, I have received no meaningful assistance. I have emailed *** multiple times and called *** on several occasions — without any response. I have also used your WhatsApp Employee Benefits service, where I am authenticated but never connected to an agent despite repeated efforts. I even have a screenshot showing that I waited on the phone for over 10 minutes without any answer.

I simply want my pension transferred to my current Sanlam Retirement Policy. This should not be a difficult process, especially given the length of time that has passed.

Frankly, I am appalled by the level of service I have received. If this issue is not resolved as a matter of urgency, I will be left with no choice but to escalate it further and move all my business to another institution.