Pathetic customer service

For more than 2 years, Assupol Life has been deducting money from my mum's government grant paid by SASSA. My mum has not signed up for any such policy. Any attempt of calling their call centre has failed as they never answer the phone. I sent them an email and someone by the name of Bronte Samantha Williams emailed me on 31 July 2020 with a complaint form that my mum needed to fill in and send back to her. I did exactly what was asked and returned the form the very next day. I then received another email requesting me to complete the very same form that I initially completed. (NB. The form was signed by my mum.) Bronte thereafter emails me stating that the query has been escalated to senior management for investigation. We thereafter receive another email requesting for a specimen signature, which was included in the initial omplaint form that was sent through.

I have emailed Bronte on numerous occasions asking her to call me, and to date I have not received a single call from her or any representative of Assupol.

Yet again another sum has been deducted from my mum's SASSA grant for this supposed funeral policy.