PATHETIC CUSTOMER SERVICE AT SANLAM

Good evening I have 3 policies with sanlam last week i called them to find out what those policies where. To my surprise i was told i have a cash back of R2100 that was due to me since 2018. I was so excited as i need the money, i was sent a withdrawal form last month. I submitted it then all of a sudden no money.

I was provided with a policy number that has no cash back all of a sudden. These people at sanlam we cant get hold off as they are working from home. And yet the Debit orders are going through my account but service is not being delivered.

I will definitely cancel this policy you can't say one thing then next NO CASH. To make matters worse their useless WHATSAPP NR is always say you can't be Identified after providing the required information. What a waste of time