Hellopeter
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MN
Marcel N

1 reviews | Active since Mar 2017

01 Mar 2022, 11:29

Pathetic customer Service and COmpany.

Sanlam is considered a prestigious institution, MY behind.

They have now made us go back and forth for months regarding unclaimed benefits for my late father. ALMOST 8 MONTHS how pathetic, after all documents was given in to them.

I wish someone can sort this out.

Late Kenneth Joseph Nelson ***6

0
Replies (9)
Sanlam
Sanlam's reply01 Mar 2022, 11:33
Official
Dear Marcel

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation. 

Regards 
Sanlam Client Relations
MN
Marcel N's update01 Mar 2022, 11:37
Reviewer Update
My Word how many times is this escalated to the relevant department.

This has brought into question your service standards, I am cancelling my polices with you and advising my wife to do the same. Imagine if this is the service we receive now haha and i must keep paying you for trouble in the end.

This Company is a joke
MN
Marcel N's update01 Mar 2022, 11:38
Reviewer Update
I will advise everyone i know to abstain from Sanlam
Sanlam
Sanlam's reply01 Mar 2022, 12:32
Official
Dear Marcel

Please note that Hello Peter does not investigate the complaints as we do not have access to client's information. We have to escalate all matters to the relevant departments for further handling. They will in turn be in touch with you. 

Regards 
Sanlam Client Relations
MN
Marcel N's update01 Mar 2022, 13:21
Reviewer Update
your reply is the perfect reason as to why I am moving my products over to other financial institutions, I have put up my Facebook status and FYI seems like nobody likes Sanlam go figure. You guys will never call back
Sanlam
Sanlam's reply01 Mar 2022, 15:29
Official
Dear Marcel

Your comments are noted and we are sorry to hear that you feel this way about us. We received feedback that the department has sent you an e-mail. Please note that they will keep you updated on the progress thereof. 

Regards
Sanlam Client relations
MN
Marcel N's update03 Mar 2022, 10:22
Reviewer Update
I am expecting feedback from you today lets see if you keep your word.

See your mail below:

Dear Marcel Thank you for your email..We are investigating the progress of this claim, and will provide you with a response by latest 4 March 2022
Regards Vuyelwa Sishuba
Complaints Officer
Sanlam Employee Benefits
T +***6
2 Strand Road, Bellville, Cape Town, 7530 | PO Box 1, Sanlamhof, 7532
MN
Marcel N's update04 Mar 2022, 15:25
Reviewer Update
Comnplaint has been resolved This re-review 3/5
Sanlam
Sanlam's reply10 Mar 2022, 15:29
Official
Good day Marcel

Thank you for informing us that your matter was resolved. And again please accept our our apology for the poor service received.

Regards 
Sanlam CLient Relations