PATHETIC CUSTOMER SERVICE

There just seems to be no way of getting hold of someone to talk to. I have been trying for 2 days now at a cost of R130+ from my cellphone. The 021 916 000 number makes you enter your ID and then the wait begins. No option to leave your number for them to phone back. The ***number is experiencing technical difficulties and pse phone back later. Emails don't get answered since yesterday either. Oh and pse dont forget, there call centre ONLY takes calls till 3 pm. All I am trying to do is get my retirement policy paid (very small amount) out and they are dragging their feet. I have another study policy and will definitely be cancelling and going somewhere else with still 3years to go before my daughter needs it.<br> They do not even bother to let you know that SARS had problem with your pay-out. Just let it sit there until you make an enquiry. THE WORST! <br>