Pathetic Customer service !!!

Absolutely Pathetic customer service !!! According to Sanlam my policy is in arrears , I paid the outstanding arrears yet they still claim I’m in arrears , I’ve been asking for a breakdown of said arrears but no one can provide me with the information , I have to reach out every month to ask for a breakdown and I get a automated response that it will take at least 10 days for a response , when I do get a response I get told I’m in arrears but no concrete feedback as to which months !! For months I’m struggling with them …clearly they do not care about their customers….ridiculous!!!