Pathetic customer service

Good day, My rating would have been a -1 if there was n option. I am very displeased and upset by the service I have received with such an reputed company that it's really disheartening. I requested a gap cover for my family and myself online in mid March 2018. The very next morning I received a call from a call center marketing this product. I spoke to an agent by the name of Mongezi Lugunya. Seeing very hungry for a sale explained everything to me and sent me an email to read over. He called me back in an hour to confirm if I was happy with everything, of which I was. We confirmed banking details etc. And I was to start payments on 1 April 2018. To this day I have not been debited and neither have I received any documentation. There is a standard 3 month waiting period. Being concerned about this and no payment being taken for the 1st month I called again. I spoke to a Michelle van Wyk from the Wanderers branch in Johannesburg and she seemed to be assisting me reassuring me that I would be double debited on 1 May 2018 so I wouldn't have to restart the cover. To this day I still haven't received any follow up call and no payments were taken regarding the 2 months debits. I still have no gap cover and this is very poor service I am receiving from sanlam. Its actually very disturbing to know that there are uns****ed people working at these places that doesn't even deserve a job. Please, if u feel u are not capable of keeping and establishing client satisfaction, there are people s****ed enough to do the job correctly the first time around. I, myself will have to endure a brand new 3 month waiting period with a brand new cover with a brand new insurance company. I find it very appallingand a real disgrace to sanlam wanderers branch. I am actually really fed up now trying to get hold of the people I spoke to previously and my time n cost for airtime is being wasted on this matter. I would think twice to actually do even consider doing any further dealing with sanlam.