PATHETIC CUSTOMER SERVICE

Whats happening at Sanlam these days???? Its absolutely unacceptable the way that they are operating. I called Sanlam more than 2 weeks ago to increase my Retirement Annuity. I was under the impression that I can do it there and then, but the lady told me that she will escalate it to the broker on record. Guess what? IM STILL WAITING!!! Do Sanlam really appreciate the importance of Retirement and customer satisfaction as they claim? What on earth can prevent a broker to take this long to attend to a escalation? Its ridiculous to say the least. Im really shocked that a JSE company with over 100 years experience in various fields can operate like this. Isnt their a compliance team and or supervisor/manager that monitors turns around times. I would love to know if the rest of Sanlam clients will tolerate this pathetic customer service. Sanlam should really pull up their socks.