pathetic client service department does it even exist???????????????

my husband and I have been trying to inform Sanlam of my Mother in law's passing to change the account in which 2 small annuinnities are paid monthly but without any success the call -centre is a total *****-upfor lack of using a stronger word that comes to mind and checking on their website for contact details was absolutely no help all emails are just returned with the notice "sender details not found and email therefore ignored I knew there was a reason I dont have any products with these people and now will never have