Pathetic client service

I requested information regarding a paid up endowment on 22 February 2019 through the ********** e-mail address. I received a response only on 1 March 2019 whereupon I responded again. After that I never received feedback. I had to phone the client care and spend 20min to find out what I need to. I was told to send important documents back to the client care email so that the process can start to pay out my endowment money. It is an automatic generated e-mail which received my personal information, but I never received confirmation that the process has started. I did everything from my side to get things done. I was told it takes 5 working days for the money to be in my account. Well, Wednesday 13 March is the 5th day from when I sent my information. If the full amount of money from my endowment does not reflect in my bank account on Wednesday 13 March 2019 before 12pm, I will take this matter to the Ombudsman, newspaper and post on social media that same day about what pathetic service I get. I will also not advise anyone I know to take out any policies, endowments, etc from Sanlam in the future due to a lack in after "sales" service. Sanlam is quick to want money from clients, but useless to provide a prompt service when clients want their money. And please do not send me your default response on here saying 'someone will investigate the matter'. I want a valid response and communication from someone reputable at client care services who can assist and sort out the matter urgently.