1 reviews | Active since Oct 2015
Pathetic claims process from Sanlam Gap Cover
I have been utterly disappointed with the Service Received from Sanlam Medical Gap Cover. I would have never thought that an large and established organisation like Sanlam would put their clients through this kind of torture or rather customer abuse. I put in a medical Gap cover claim on the 15th of July ,totaling around R19000. I have not got an email, a call back on the status of the claim. I have called over 5 time in the the past 4 weeks I have spoken to 4 consultants (Mahal, Enrique, Issac and Katelego and no-one has given me any assistance, called me back or even rep**** to my emails. I have had to start paying for the service providers claims myself. This is really not expected from Sanlam. The next step is to go to the Ombuds man, it is really not fare to the customer that pays the premiums monthly and nothing happens when a claim is put in.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regard
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regard
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations