Pathetic claims process

I have read a lot of similar stories here regarding a funeral policy/death claim .

Our family member passed away on 6 July 2022. Filled out their relevant documents and sent it through on 26 July 2022. Up until today 16 August 2022 not even a call or email to notify us about how far the claim is or if there are any outstanding documents. Tried to call their customer services today only to be told that they are experiencing high call volumes and wasted 25 minutes of my time. Please assupol, get your act together and start doing your jobs. Covid is over so don't contact us and tell us about staff shortages and how sorry url are. Your services are pathetic. We pay the premiums every month and now when it's time to claim we still need to run after you guys!

I will not recommend your business to anyone as your services and claims process is pathetic.

NB: I will be posting this all over social media

Please do not call us and apologize. Just ****** pay us what is due to us.

Dear Client. Your reference number is DC/AL***. We will notify you of the progress of your claim within 48 hours. If you did not submit a claim, please contact Assupol immediately on ***

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