Pathetic call center service

Customer call center service is absolutely pathetic. I called in to find out more about the maturity of my policy, first Nyando tells me that my policy is maturing next year yet I received a letter from Sanlam stating that its maturing at the end of June 2024. Then she tells me its maturing next month. I clearly mentioned again to Nyando that I have a letter from Sanlam stating that it matures at the end of June 2024. Then I was put on hold for more than 10 minutes, which I then hung up. Prior to this I called them in May and I was told by a consultant to submit my documents in June 2024, which I am trying to do but the call center is just a waste of time to get assistance.