SA
Sherlaine A
1 reviews | Active since Jan 2021
24 Jan 2021, 12:45
pathetic and unprofessional.
Pathetic service. I requested claim forms and received the incorrect forms. I submitted the claim on the 6th January with a automated response saying they will respond after 48hours, but there was no communication after that. After completing about the lack of communication I received a email with the correct forms after completing the forms and resubmiting the claim on the 15th of January again no communication. I send email requesting undated every second day and still nothing our loved one passed on Christmas day and we had to barrie her the 31st. I have been waiting for 3 weeks now. This is tury pathetic and unprofessional.
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Sanlam's replyOfficial
27 Jan 2021, 09:16Good morning Sherlaine. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
Sanlam's reply27 Jan 2021, 09:16
Official
Good morning Sherlaine. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team