Pathetic and slow service

Sanlam death claims makes an already very difficult time in someone's life much harder. Takes over a week to reply to every email and sometimes no reply is ever received. Pathetic service for sky high premiums and low payout. When asked for the policy document no reply. When asked why the payout isn't the same as their online calculators or how it is calculated no response. Would not recommend taking out life insurance with them.