Pathetic and primitive communication channels

Sanlam does not provide e-mail addresses in which to communicate with them on which makes no sense and is a reflection of the primitive and pathetic communication channels within the organisation.

I submitted an enquiry on the Sanlam website which is quite urgent as it relates to a potential ***** matter and I have received no acknowledgement/response to date. I guess that is a reflection of how seriously Sanlam takes their clients!