KR
Kabelo R

1 reviews | Active since Feb 2025

22 Sept 2025, 12:25

Pathetic and Heartless Service from Sanlam

My father passed away in 2021 and to this day, Sanlam has failed to resolve his policy payout. It has been years of endless delays, excuses, and emotional distress. Instead of giving me the closure and support I deserve, they keep insisting that I supposedly have a brother – which is completely untrue, null, and void.

This is not only disrespectful to my late father’s hard work but also deeply unfair to me as his only child. Sanlam, it is time to take accountability. You are causing unnecessary pain and hardship in my life by refusing to finalize this matter.

Your service is beyond pathetic, and no grieving family should ever have to go through such negligence and disregard.

0
Replies (3)
Sanlam
Sanlam's reply22 Sept 2025, 12:51
Official
Good day, Kabelo

We are sorry to learn of your experience and have arranged for the responsible team to look into the matter and contact you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply23 Oct 2025, 11:08
Official
Hello Kabelo

We are sorry to hear this and have followed up with the responsible team.

Regards
Sanlam Client Care
KR
Kabelo R's update23 Oct 2025, 15:02
Reviewer Update
from 11 till 3 still nothing what is going on