ED
Elmien D

1 reviews | Active since Jul 2016

28 Nov 2016, 14:48

Pathetic

<p>My fiance has been try for 3 weeks to cancel his policy , using email ,sms and calling (Andre). To this day we have not yet received any information back and the policy is still not cancelled. </p> <p> </p> <p>We do not have the money to pay it and I find it very disturbing that this service is so bad.</p>

0
Replies (2)
Sanlam
Sanlam's reply28 Nov 2016, 15:11
Official

Good day

We acknowledge receipt of your compliant and will contact you to obtain more information regarding this complaint. We apologise for the service you've experienced thus far.

Kind Regards

Client Relations

Sanlam
Sanlam's reply28 Nov 2016, 15:42
Official

Dear Mr Botha

I refer to our telephone conversation now regarding this matter. I also sent you an email.

Please supply me with your cancellation request and I will arrange for it to be finalised. I will also investigate the matter regarding the fact that the Advisor did not adhere to your request.

Kind Regards
Alma Nefdt
Client Relations