Pathetic

Once again, i back to complain about Sanlam. Ai, i really didn't want to do this but you guys honestly leave me no choice. Last month i had a query but it got sorted, so end of the month, i see that my account has been debited 5 times more than my usual premium. I phoned on Monday morning 4 Nov, just after 8, because i wanted to know if this was as a result of the claim. So it wasn't. The consultant then sent an email requesting for reversal, as i told her that i need that money as it is my fuel money. I asked for immediate payment, she said they can not, it will be paid by Wednesday. Still nothing on Wednesday, so i phone again(My airtime, wasting my time,waiting for my money), so this person told me that it wasn't paid as i phoned to late Monday morning and payments have been scheduled already, so payment will be made on Monday and will reflect Wednesday, so Wednesday i phone again, so now I'm ****ed already, waiting so long for my own money and i just cant seem to get it back, the person i spoke to said that payment will be made. I really dont know anymore. R1490 and i still have to phone every time. This is really pathetic. They should honestly do training somewhere as the customers has to suffer because of *********** people who cant do their job properly,