Passing the buck on promisses made no resolution

On the 20th November 2015 I requested my investment to be redeemed and paid out in full. . Firstly a week later after I followed up I was informed they did not get my fax - which I had to send to a general mail address! I traveled to my nearest town (25km) again on the 25th Nov and resend it. I phoned in and was told they received the documentation and this will be processed/ paid within the next few days. <br> Month end still nothing in my bank acc, I followed up on the 1 December 2015 and was told my fais/fica docs for res addr is not correct. I then send them the add docs requested. On 2 Dec I rec a call and was told all fine and payment will be done on the 4th Dec. I phoned in on the 4th no payment yet still issues, spoke to 4/5 persons and all promised will be sorted out, it is now the 7th December and still no payment done. Now they want my lady friend whom I met earlier this year to confirm she knows me longer than three years before accepting her residential address.. YOU are kidding me!! For more than a year they have been doing partial payments to my bank account which did not change but now that I release all funds this is the run around I get. someone wake up please