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Fakazile N
1 reviews | Active since Mar 2014
16 Sept 2024, 15:30
Partial surrender
I have an urgent financial crisis I then app**** for Partial surrender on my assupol policy last week. The automated email said they will get back to me After 3 hours but up until today there's no feedback from them , I reached out to their complaints department but still no response from this company, the service they are offering me is totally different from what the company proclaim
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Replies (3)
Sanlam's replyOfficial
16 Sept 2024, 16:01Dear Fakazile, we have received your review. My apology for any inconvenience caused. We are investigating this and will provide feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply16 Sept 2024, 16:01
Official
Dear Fakazile, we have received your review. My apology for any inconvenience caused. We are investigating this and will provide feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
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Fakazile N's updateReviewer Update
17 Sept 2024, 16:27How long does assupol take to pay a claim?
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Fakazile N's update17 Sept 2024, 16:27
Reviewer Update
How long does assupol take to pay a claim?
Sanlam's replyOfficial
18 Sept 2024, 07:48We will let you know as soon as possible, we have requested our Claims team to urgently assist.
Sanlam's reply18 Sept 2024, 07:48
Official
We will let you know as soon as possible, we have requested our Claims team to urgently assist.