MD
Mandisa D
1 reviews | Active since Dec 2019
22 Dec 2019, 15:31
Part withdrawal
I had an emergency in November, I requested a part withdrawal on my investment account. I was told I was gonna recieve the funds in 5 working days. Still haven't received anything till to date. I've sent through the requested documents twice, still no response
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
22 Dec 2019, 15:34Good day
We will investigate as a matter of urgency.
Regards
Client Relations
We will investigate as a matter of urgency.
Regards
Client Relations
Best regards,
Sanlam's reply22 Dec 2019, 15:34
Official
Good day
We will investigate as a matter of urgency.
Regards
Client Relations
We will investigate as a matter of urgency.
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
23 Dec 2019, 08:47Good day Mandisa
Can you please quote the reference number.
Regards
Client Relations
Can you please quote the reference number.
Regards
Client Relations
Best regards,
Sanlam's reply23 Dec 2019, 08:47
Official
Good day Mandisa
Can you please quote the reference number.
Regards
Client Relations
Can you please quote the reference number.
Regards
Client Relations
Best regards,
MD
Mandisa D's updateReviewer Update
23 Dec 2019, 09:12By reference number are you referring to my policy number? If that's the case it's SP***2
MD
Mandisa D's update23 Dec 2019, 09:12
Reviewer Update
By reference number are you referring to my policy number? If that's the case it's SP***2
Sanlam's replyOfficial
23 Dec 2019, 10:07Good day Mandisa We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Best regards,
Sanlam's reply23 Dec 2019, 10:07
Official
Good day Mandisa We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
24 Dec 2019, 09:04Good day Mandisa We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Client Relations
Best regards,
Sanlam's reply24 Dec 2019, 09:04
Official
Good day Mandisa We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Client Relations
Best regards,