PAINFUL DREAD DISEASE CLAIM

My mom was diagnosed with cancer and we have contacted Sanlam on how to make the dread disease claim. We were told to fill in a form and get her Doctor to write a medical report. From the time we started submitting the forms, there’s always something missing that they just don’t tell us about that we need to add before it’s submitted. I’ve written countless emails asking them to please state exactly what is expected but they beat around the bush (apparently them saying means they would have to pay for information on a claim being made). Sanlam disgusts me, my mom’s debit order goes out every month, Sanlam is ok to take her money but can’t and won’t be clear/properly process her claim. I get your company doesn’t want to part with money, but might I remind you, the money that people claim is rightfully theirs. Take into consideration the fights your clients go through health wise and then they have to also beg you guys to pay their claims. It’s extremely appalling that you guys would do this to your clients. As the forms get submitted, y’all ask for excess info that just trickles, seems to me you like to delay the process or just hope that clients get tired and give up on their claims. I won’t be surprised if clients die while waiting to be paid out their claims 😡 WAKE THE HELL UP SANLAM!