NK
Nthati K
1 reviews | Active since Feb 2012
18 Sept 2023, 11:53
Painful claim process
I feel that to take ab Assupol insurance is very easy but the claiming part is a nuisance. Why would you ask me about other insurances that my cousins have taken for my aunt, how will I know? You want the undertaker's details, for what? You want the address of the funeral, for what? When we take insurance why don't you ask for this info, so that you can verify that the person I'm insuring really lives there? You form is such an inconvenience. My aunt was over 70 now I have to go and dig what position she help when she was working, how is that going to help my claim?
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Sanlam's replyOfficial
18 Sept 2023, 12:56Good day Nthati, thank you for your review. My condolences on the passing of your aunt. Our sincerest apology for any inconvenience caused by this matter. Our claim form requires standardized information, generally needed to validate a claim. Most of the required information can be obtained off the DHA document, the Notification of Death document issued by the Department of Home Affairs, of which you are required to also submit a copy of. Please send us the completed claim documents, with all the information available to you, to assist us in starting the validation process. We will let you know if other crucial information is needed to finalise the claim. Regards, Assupol Complaints Manager
Sanlam's reply18 Sept 2023, 12:56
Official
Good day Nthati, thank you for your review. My condolences on the passing of your aunt. Our sincerest apology for any inconvenience caused by this matter. Our claim form requires standardized information, generally needed to validate a claim. Most of the required information can be obtained off the DHA document, the Notification of Death document issued by the Department of Home Affairs, of which you are required to also submit a copy of. Please send us the completed claim documents, with all the information available to you, to assist us in starting the validation process. We will let you know if other crucial information is needed to finalise the claim. Regards, Assupol Complaints Manager