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Daryl C

1 reviews | Active since Oct 2023

11 Sept 2024, 11:11

Paid someone else my cash out

******* and *****ulent company. They paid an account on the 3rd September 2024 ending 1009 as per their response but my account ends 10009. Where is my money ? Today is the 11th and I was promised on the 10th it will be resolved in 24 hours and someone will call me urgently yet nothing - no call no resolution . Stay away from these products

Plan number: ***X2 Service request number: ***

Dear Mr Chetty

INFORMATION YOU REQUIRE

Thank you for you e-mail of 3 September 2024.

The amount of R3157.42 was paid on 3 September 2024 to your ABSA account number ending in 1009.

The funds are already released from our side. The money will reflect in your account when your bank releases it to you.

Please contact your bank for futher details.

To open password protected documents: Natural person - ID or passport number of plan holder Company or Trust - registration number

Kind regards Faaghira Maloon

Life and Savings: Business Shared Services: Client Care Centre Telephone/WhatsApp number: ***Email: ***

Access Secure Service and Privacy Policy Information at https://www.sanlam.co.za

Contact your intermediary to review your portfolio regularly.

0
Replies (7)
Sanlam
Sanlam's reply11 Sept 2024, 11:39
Official
Good morning Daryl

We apologise for your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
DC
Daryl C's update11 Sept 2024, 11:50
Reviewer Update
Yes was escalated yesterday and was told it will be resolved in 24 hours and someone will call me within 24 hours as well, that was 26hours ago. Will probably take another 6 days for a response as usual!
Sanlam
Sanlam's reply11 Sept 2024, 12:03
Official
Hello Daryl

Please be assured that we have arranged for urgent assistance with this matter.

Regards
Sanlam Client Care
DC
Daryl C's update12 Sept 2024, 12:07
Reviewer Update
Wow another 24 hours has passed with a promise of individual attention yet it’s dead silent - haven’t heard a word from this company since yesterdays promise . They are making their problem of incorrect payment mine !
Sanlam
Sanlam's reply12 Sept 2024, 12:17
Official
Good day Daryl

The person who has been tasked to assist you has indicated that he will make contact with you shortly.

Regards
Sanlam Client Care
DC
Daryl C's update12 Sept 2024, 13:04
Reviewer Update
A representative named Edwin called and advised me that he will sort the matter out . This is all I expect is good customer service and communication as recieved by Edwin.
Although not finalised yet I have full confidence in Edwin’s promise to resolve today . Based on my interaction with Edwin I will change the rating of 1 star to 4 stars
Sanlam
Sanlam's reply12 Sept 2024, 13:33
Official
Good afternoon Daryl

Thank you so much for the feedback.

We appreciate it.

Regards
Sanlam Client Care