OVER PROMISED UNDER DELIVERED

I submitted a claim on one of my policies that matured and was told that the money will be in my account within 2 working days. It has been 9 working days today and I still do not not know when I can expect this money to be paid out. After numerous calls and receiving different information from each consultant, speaking to a manager - Julia and she promised to investigate and phone me back with feedback. I'm still no closer to an answer and no-one phoned me back yet. This is absolutely ridiculous. I can't believe that a big corporate company is unable to get this claim paid.<br> <br> If I was told from the beginning that it would take this long it would have been better. I've made commitments on the info that I received from Sanlam/Channel life, and now i can not keep my commitments and this makes me furious as i hate to be put in this position.<br> <br>